Privacy Policy

Last revised: 10 November 2026

This Privacy Policy explains how DLLHelp SARL processes personal information in connection with www.dllhelp.com, including our articles, downloads, newsletter and correspondence. The processing involved depends on which features you use and on your cookie choices.

1. Who is responsible for your data?

Data controller: DLLHelp SARL
Privacy and rights requests: [email protected]

DLLHelp SARL operates this publication. Daniel Carter is responsible for editorial content; the publisher is responsible for determining the purposes and means of the site's personal-data processing. No separate contact page is required to exercise the rights described here.

2. Information we handle

Technical and security information. When a browser requests a page or file, the web server and our security/delivery provider, Cloudflare, may process the IP address, request time, requested resource, device and browser information, response status and security signals. This information supports delivery, protection against abuse and diagnosis of failures.

Analytics information. We use Google Analytics 4 (GA4) to understand readership and improve content. Depending on its configuration and the choices you make, analytics can involve page views, events, approximate location, browser/device attributes and online identifiers. Non-essential analytics must remain disabled unless the legally required consent has been obtained. Google Analytics is not a substitute for our own security logs.

Newsletter information. If you subscribe, we process your email address, subscription preferences, the time and evidence of your subscription choice and information necessary to send the requested emails and process unsubscriptions. A subscription to the newsletter does not constitute consent to unrelated marketing or optional analytics.

Emails and editorial correspondence. When you email us, we process the address, message and any attachments you provide to address your request, examine a correction, respond to a privacy inquiry or manage a legitimate business communication. Please remove passwords, access tokens, personal identifiers and other secrets from screenshots and logs.

Download requests. A direct file download can generate ordinary access and security logs. Clicking a link to a third-party download may take you to a different operator whose own privacy practices apply. Merely reading an article does not grant us access to the files or installed programs on your computer.

3. Why we process information and on what legal basis

We do not use newsletter consent to justify unrelated profiling. Where a processing activity legally requires prior consent, declining it must not prevent access to the site's ordinary public articles.

4. Cookies and consent

Essential security, session or preference functions can operate when necessary to deliver the requested service. Optional Google Analytics 4 tracking must be controlled by the consent choices available on the site. The cookie interface must let visitors accept, reject or adjust optional categories and subsequently change their choice. See our Cookie Policy for the categories and relevant providers.

If a visitor withdraws consent, this affects future consent-based processing; it does not automatically erase records that must lawfully be kept for security or compliance. Refusing optional analytics does not prevent ordinary reading.

5. Providers and recipients

Cloudflare provides content delivery and website security. Google Analytics 4, a Google service, provides audience measurement when enabled under the required consent conditions. Email/newsletter delivery and origin hosting necessarily involve technical infrastructure, but the precise provider depends on the deployed setup. Personal data may also be disclosed where required by a binding legal obligation or to investigate abuse lawfully.

We do not sell newsletter addresses to advertisers. Third-party websites reached through external links process data under their own policies. A change to our service providers that materially affects personal-data processing requires a corresponding policy review.

6. International processing

Internet infrastructure and third-party services can involve processing in more than one country. Where the GDPR applies to a restricted transfer outside the EEA, an appropriate legal mechanism and safeguards are required. Users can request information about applicable transfers and safeguards from [email protected]. The location and terms of each actual provider must be evaluated rather than assumed from the website's domain.

7. How long information is kept

We apply retention criteria rather than inventing a universal period for all records:

• Security and access logs: limited to what is needed for security monitoring, troubleshooting, incident investigation and related legal obligations; logs no longer needed for these purposes are deleted or anonymized.
• Newsletter data: used while the subscription is active; following an unsubscribe, delivery stops and only limited evidence of consent, unsubscribe or suppression is retained to the extent necessary to honor the opt-out or establish compliance.
• Editorial and privacy correspondence: retained while the request is being handled and, where necessary, for subsequent dispute management or compliance duties, then removed under the applicable retention rules.
• GA4 data: governed by the active GA4 property retention configuration, applicable consent and Google's own service terms; the publisher must ensure those settings reflect this policy.
• Backups: kept according to the operational recovery schedule, with access restrictions and eventual deletion or overwriting.

Retention periods vary by purpose. You can ask about the retention criteria applicable to your information at [email protected].

8. Your rights

Where the GDPR applies and subject to its conditions, you may request access, correction, deletion, restriction of processing, data portability or object to processing based on legitimate interests. You may withdraw consent at any time for future consent-based processing. You can also lodge a complaint with a competent data protection supervisory authority, in particular where you habitually live, work or believe a violation occurred.

Send requests to [email protected]. Describe the relevant service or email address so we can locate your information. We may ask for reasonable information to verify identity before disclosing or changing personal data. We handle requests within the time limits imposed by applicable law.

9. Information you choose to send us

When reporting a DLL problem, Windows error or security concern, do not send full logs containing passwords, license keys, session cookies or private documents. Please redact identifiable material in screenshots and file paths. We do not publish a reader's private correspondence as an article without an appropriate basis and any required permission.

10. Security and children

We use security and access-control measures appropriate to the service, including infrastructure protection. No online service can offer absolute security. DLLHelp's content is intended for general technology readers and the newsletter is not designed to solicit personal information from children.

11. Updates to this policy

We may revise this notice when technologies, providers, legal requirements or processing practices change. The revision date above identifies this version. Material changes will be explained through an appropriate notice when required. For questions, corrections or rights requests, email [email protected].